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Privacy Policy

LUME BUSINESS PTY LTD (ACN 685 852 895)
Trading as Lume Skin Clinic
Effective Date: 08/09/2025

At Lume Skin Clinic, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — whether online, over the phone, or in person at the clinic.

By using our services or providing your personal information, you agree to the terms of this Privacy Policy.

  1. What Personal Information We Collect

We may collect personal information that helps us provide you with safe, high-quality treatments and services. This may include:

  • Contact details – name, phone number, email address, residential address, and emergency contact information.
  • Medical and treatment information – details relevant to your skin health, medical history, and treatment plans.
  • Financial information – payment details such as credit/debit card information or bank account details.
  • Photos – before-and-after images for treatment tracking (with your consent).
  • Website and device information – including IP address, browser type, pages viewed, and other analytics data when you visit our website.

You are not required to provide personal information to us, but if you choose not to, we may be unable to provide certain services or treatments.

  1. How We Collect Your Information

We collect personal information in several ways, including:

  • When you make a booking online, by phone, or in person.
  • During treatment consultations and client intake forms.
  • When you contact us by email, social media, or other channels.
  • When you leave feedback, submit forms, or sign up for promotions.
  • Automatically through our website via cookies, analytics tools, and similar technologies.

You can disable cookies via your browser settings, but some features of our website may not function properly without them.

  1. How We Use Your Information

We only use your personal information for purposes directly related to providing and improving our services. This includes:

  • Delivering treatments and products you have requested.
  • Managing appointments and client records.
  • Processing payments and issuing receipts.
  • Sending booking confirmations, reminders, and clinic updates.
  • With your consent, sending marketing communications and special offers.
  • Improving our website, services, and client experience.
  • Meeting our legal and regulatory obligations.
  1. Marketing Communications

We may send you information about our treatments, products, and promotions if you have provided your consent.

You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly at info@lumeskinclinic.com.au.

  1. When We Share Your Information

We respect your privacy and will never sell your personal information. However, we may share your information with:

  • Third-party service providers who assist us with bookings, payments, data storage, marketing, and IT support.
  • Regulatory or legal authorities where required by law.

If we use overseas providers, we will take reasonable steps to ensure your information is handled securely and in line with Australian Privacy Principles.

  1. How We Store & Protect Your Information

Your information may be stored securely in electronic or physical formats. We take appropriate security measures to protect your data, including:

  • Restricted staff access to client information.
  • Secure systems and password protection.
  • Encrypted payment processing.
  • Regular data security reviews.

While we take every reasonable precaution, no method of data transmission over the internet can be guaranteed 100% secure. You provide information at your own risk.

  1. How Long We Keep Your Information

We keep your personal information for as long as needed to provide services and comply with legal obligations.

We will securely delete or de-identify your information when it is no longer required.

  1. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Update or correct your information if it is inaccurate or incomplete.
  • Withdraw your consent for marketing communications at any time.
  • Request deletion of your personal data, unless we are legally required to keep it.

To exercise your rights, please contact us at info@lumeskinclinic.com.au.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

  1. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

LUME BUSINESS PTY LTD
Trading as Lume Skin Clinic
📧 info@lumeskinclinic.com.au
🌐 www.lumeskinclinic.com.au